Business Information | ReelUp Fishing

This page provides basic business and store operation information for ReelUp Fishing.

ReelUp Fishing is an online fishing gear store focused on compact backup tackle kits and everyday fishing gear for anglers worldwide.

Store Information

Store Name:
ReelUp Fishing

Store Type:
Online fishing gear store

Business Location:
Saitama, Japan

Retail Storefront:
ReelUp Fishing operates online only and does not maintain a physical retail storefront.

Products & Service Area

ReelUp Fishing offers compact backup tackle kits, lures, soft baits, terminal tackle, and practical fishing gear for everyday anglers.

Service Area:
Worldwide, including the United States, Japan, and other regions where checkout and shipping options are available.

Available destinations, shipping methods, and estimated delivery times are shown at checkout based on the customer’s shipping address.

Order Fulfillment

United States:
Orders for U.S. customers ship from our warehouse partner in Texas, with tracked delivery in 2–5 business days across the contiguous United States after dispatch.

Other destinations:
Orders ship from partner warehouses based on product, inventory, and destination.

Orders are usually processed within 1–2 business days. ReelUp Fishing is responsible for customer orders, product support, and after-sales service for purchases made through our official website.

Returns & Refunds

Most items can be returned within 30 days of delivery if they are unused, unopened, and in the original packaging. Return shipping for change-of-mind returns is paid by the customer.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will replace it or issue a refund at no cost to you.

Full details are on our Shipping & Returns page and in our Refund Policy.

Customer Support

Email:
servicecenter@reelup.net

WhatsApp:
+81 80-3363-6587

Response Time:
Within 24–48 hours on business days

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM JST

Email is monitored outside business hours and every message receives a reply, regardless of your time zone.

Support Scope

Our support team can help with:

  • Order status and tracking updates
  • Shipping and delivery questions
  • Product questions before ordering
  • Damaged, defective, or incorrect items
  • Returns, refunds, and after-sales support
  • Backup tackle kit and fishing gear inquiries

For faster support, please include your order number when contacting us about an existing order.

Official Website

Website:
https://reelup.net

This website is the official online store for ReelUp Fishing. ReelUp Fishing is not affiliated with reelup.io, a UK-based video commerce platform, or with the ReelUp Fishing social app on the Apple App Store.