FAQ | Shipping, Returns & Order Help | ReelUp Fishing
Find answers about ReelUp Fishing orders, shipping, tracking, returns, product support, and fishing gear purchases.
If you still need help after reading this page, contact us at servicecenter@reelup.net. We usually respond within 24–48 hours on business days.
About ReelUp Fishing
1. What is ReelUp Fishing?
ReelUp Fishing is a Japan-based physical tackle brand at reelup.net, focused on compact backup tackle kits. We are different from reelup.io (a UK-based video commerce platform for e-commerce brands), and we are also different from the ReelUp Fishing social app on the Apple App Store (a third-party app for catch logging and fish identification — not affiliated with our gear brand).
Shipping & Delivery
2. How long does shipping take?
Orders are usually processed within 1–2 business days. Typical delivery times after dispatch are:
- Contiguous United States: 2–5 business days
- Japan: 1–3 business days
Delivery times may vary depending on carrier delays, weather, holidays, and seasonal shipping volume.
3. Do you ship internationally?
Only to Japan. We ship within the United States and to Japan, and we do not ship to other countries at this time. If we cannot ship to your address, no shipping option will appear at checkout.
4. Is shipping free over $35.99?
Yes. We offer free shipping on eligible orders over $35.99. The final shipping option will be shown at checkout before payment.
5. Where do you ship from?
Orders for U.S. customers ship from our warehouse partner in Texas with tracked delivery. Orders for customers in Japan ship domestically within Japan. Some remote U.S. locations and outlying territories are not currently serviceable. All shipped orders include tracking information when available.
6. Do I need to pay customs or import fees?
No. U.S. orders ship domestically from Texas, and orders in Japan ship domestically within Japan, so neither is subject to customs duties or import fees.
Tracking & Order Support
7. How can I track my order?
Once your order ships, you will receive a tracking number by email. Tracking may take a few days to update after the carrier receives the package.
8. What if my tracking number does not update?
If tracking does not update for several days, please contact us. We will check the shipment status and help you follow up with the carrier if needed.
9. What if my package is delayed or appears lost?
If your package is seriously delayed or appears lost, contact us with your order number. Once the issue is reviewed and confirmed, we will help arrange the next step, which may include a replacement shipment or refund depending on the case.
Returns, Damaged Items & Warranty
10. Can I return my order?
Yes. Most items can be returned within 30 days of delivery for a refund, as long as they are unused, unopened, and in the original packaging. Email us with your order number and we will send return instructions. Return shipping for change-of-mind returns is paid by the customer. For hygiene and safety reasons, opened or used soft baits, hooks, and terminal tackle cannot be returned.
11. What if my item arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery. Please include your order number, photos of the item, and photos of the packaging so we can review the issue quickly. We will replace the item or issue a refund, and you do not pay return shipping in these cases.
12. How long do refunds take?
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
13. Do ReelUp Fishing products come with warranty support?
Many ReelUp Fishing products are covered by product support or warranty terms shown on the product page or on our warranty page. If you are not sure whether your item is covered, contact us with your order number.
Products & Backup Tackle Kits
14. What is a backup tackle kit?
A backup tackle kit is a compact, organized setup designed to help anglers recover faster when a line snaps, a rig is lost, a bait gets torn up, or conditions change during a fishing session.
15. Is the ReelUp Fishing Backup Tackle Kit a full tackle box replacement?
No. It is not meant to replace your full tackle box. It is a ready-to-grab backup system for small failures and fast changes on the water.
16. Who is the Backup Tackle Kit for?
It is built for bass anglers, bank anglers, weekend anglers, and anyone who wants essential lures and terminal tackle organized in one compact setup.
17. What does the Soft Bait Refill include?
The Soft Bait Refill restocks the soft baits only — the finesse worms and paddle tails. It is not a replacement kit. It does not include hooks, jig heads, snaps, split rings, the fishing scissors, or the tackle box. It is meant for anglers who already own the Backup Tackle Kit and have used up the soft baits.
18. What should I do if I have a product question before ordering?
Contact us at servicecenter@reelup.net. Tell us which product you are considering and how you plan to use it, and we will help you choose the right option.