Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping at ReelUp Fishing. Below is our shipping policy to help you understand how we handle orders and delivery.

Where We Ship

We currently ship to the United States and Japan. We do not ship to other countries at this time.

Some remote U.S. locations and outlying territories are not currently serviceable. If we cannot ship to your address, no shipping option will appear at checkout.

Where Orders Ship From

Orders for U.S. customers ship from our warehouse partner in Texas with tracked delivery. Orders for customers in Japan ship domestically within Japan.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has been shipped.

Estimated Delivery Time

After dispatch:

  • Contiguous United States: 2–5 business days
  • Japan: 1–3 business days

Note: Delivery times are estimates and may be affected by courier delays, weather, or holidays.

Shipping Costs

  • Free standard shipping on orders $35.99 and above (cart subtotal after discounts).
  • Orders under $35.99 ship at a flat rate of $10.00.

The final shipping cost and available shipping method are shown at checkout before payment.

Customs, Duties & Import Fees

None apply. U.S. orders ship domestically from our warehouse partner in Texas, and orders in Japan ship domestically within Japan. Neither crosses a border, so no customs duties, import taxes, or clearance fees are charged on either.

If you are ever contacted about an unexpected customs or delivery fee relating to a ReelUp Fishing order, please contact us before paying anything so we can review it with you.

Tracking

Once your order is shipped, we will send you a tracking number by email. You can monitor your package through the carrier’s website. Tracking may take a few days to update after the carrier receives the package.

Incorrect Address

Customers are responsible for providing the correct shipping address. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your order arrives damaged, defective, or incorrect, contact us at servicecenter@reelup.net within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or issue a refund, and you do not pay return shipping.

If your package is lost in transit or significantly delayed, contact us with your order number and tracking number. We will investigate with the carrier and arrange a replacement shipment or a refund.

Returns

Most items can be returned within 30 days of delivery if they are unused, unopened, and in the original packaging. Full details are in our Refund Policy.