Shipping & Returns | ReelUp Fishing

At ReelUp Fishing, we aim to provide clear shipping, tracking, and order support for anglers worldwide.

Below you will find our shipping timelines, tracking information, customs notes, and return support policy. Please review this page before placing your order.

Shipping

Where do you ship?
ReelUp Fishing ships to many countries worldwide. Available destinations and shipping options will be shown at checkout based on your shipping address.

Where do orders ship from?
Orders may ship from partner warehouses in China, Japan, or other logistics locations depending on the product, inventory, and destination.

Processing time

  • Orders are usually processed within 1–3 business days.
  • Orders placed on weekends or holidays are usually processed on the next business day.
  • Processing time may be longer during peak seasons or high-volume periods.

Estimated delivery times after dispatch

  • United States: 7–13 business days
  • Japan: 1–3 business days
  • Other countries: 7–20 business days, depending on location

Delivery times are estimates and may be affected by customs processing, carrier delays, weather, holidays, or other logistics conditions outside our control.

Shipping Cost

Free shipping
We offer free shipping on eligible orders over $35.99.

The final shipping cost and available shipping method will be shown at checkout before payment.

Customs, Duties & Import Fees

Customs rules vary by country. Depending on your destination, customs duties, import taxes, or local fees may apply.

If any customs duties, taxes, or import fees are charged by your local customs authority or carrier, they are the responsibility of the recipient unless otherwise stated at checkout.

If you are asked to pay an unexpected fee and are unsure what to do, please contact us before payment so we can help review the situation.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking information may take a few days to update after the carrier receives the package. If your tracking number does not update for several days, please contact us and we will help check the shipment status.

Lost or Delayed Packages

If your package is seriously delayed or appears lost, please contact us with your order number and tracking number.

Once the issue is reviewed and confirmed, we will help arrange the next step. Depending on the case, this may include a replacement shipment or a refund.

Returns & Refunds

Change-of-mind returns
We do not accept returns or exchanges for change-of-mind reasons, including personal preference, ordering the wrong item, or no longer needing the product.

Please review the product details carefully before placing your order. If you are unsure whether a product is right for you, contact us before ordering.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos or video of the issue
  • Photos of the packaging if the package was damaged
  • A brief description of the problem

After reviewing the issue, we may offer a replacement, refund, partial refund, or another reasonable solution depending on the case.

Please do not send any item back before contacting us. If a return is required, we will provide return instructions.

Order Changes & Cancellations

Orders can usually be changed or cancelled before shipment.

Once an order has shipped, we cannot guarantee changes or cancellation. If you need to update your order, please contact us as soon as possible.

Contact Support

If you have questions about shipping, tracking, delivery, damaged items, or order support, please contact us:

Email:
servicecenter@reelup.net

Response Time:
Within 24–48 hours on business days