Shipping & Returns | ReelUp Fishing

At ReelUp Fishing, we aim to provide clear shipping, tracking, and order support for anglers in the United States and Japan.

Below you will find our shipping timelines, tracking information, customs notes, and return policy. Please review this page before placing your order.

Shipping

Where do you ship?
We currently ship to the United States and Japan. We do not ship to other countries at this time. Some remote U.S. locations and outlying territories are not currently serviceable — if we cannot ship to your address, no shipping option will appear at checkout.

Where do orders ship from?
U.S. orders ship from our warehouse partner in Texas with tracked delivery. Orders for customers in Japan ship domestically within Japan.

Processing time

  • Orders are usually processed within 1–2 business days.
  • Orders placed on weekends or holidays are usually processed on the next business day.
  • Processing time may be longer during peak seasons or high-volume periods.

Estimated delivery times after dispatch

  • Contiguous United States: 2–5 business days
  • Japan: 1–3 business days

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other logistics conditions outside our control.

Shipping Cost

Free shipping
We offer free shipping on eligible orders over $35.99.

The final shipping cost and available shipping method will be shown at checkout before payment.

Customs, Duties & Import Fees

None apply. U.S. orders ship domestically from our warehouse partner in Texas, and orders in Japan ship domestically within Japan. Neither crosses a border, so no customs duties, import taxes, or clearance fees are charged on either.

If you are ever contacted about an unexpected customs or delivery fee relating to a ReelUp Fishing order, please contact us before paying anything so we can review it with you.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking information may take a few days to update after the carrier receives the package. If your tracking number does not update for several days, please contact us and we will help check the shipment status.

Lost or Delayed Packages

If your package is seriously delayed or appears lost, please contact us with your order number and tracking number.

Once the issue is reviewed and confirmed, we will help arrange the next step. Depending on the case, this may include a replacement shipment or a refund.

Returns & Refunds

30-day returns
Most items can be returned within 30 days of delivery for a refund, as long as they are unused, unopened, and in the original packaging.

Email servicecenter@reelup.net with your order number to start a return, and we will send you return instructions. Please contact us before shipping anything back, as unannounced parcels cannot be processed.

Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, your refund is issued to the original payment method.

For hygiene and safety reasons, opened or used soft baits, hooks, and terminal tackle cannot be returned.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photos or a short video of the issue
  • Photos of the packaging if the package was damaged
  • A brief description of the problem

We will replace the item or issue a refund. You do not pay return shipping in these cases, and in most cases we do not require the item to be sent back.

Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Order Changes & Cancellations

Orders can usually be changed or cancelled before shipment.

Once an order has shipped, we cannot guarantee changes or cancellation. If you need to update your order, please contact us as soon as possible.

Contact Support

If you have questions about shipping, tracking, delivery, damaged items, or order support, please contact us:

Email:
servicecenter@reelup.net

Response Time:
Within 24–48 hours on business days