Warranty & Product Support | ReelUp Fishing

ReelUp Fishing stands behind the fishing gear we sell and aims to provide fair, clear, and responsive product support.

This page explains our warranty coverage, what is covered, what is not covered, and how to contact us if you experience a product issue.

Last updated: April 26, 2026

1-Year Limited Warranty for Reels

ReelUp Fishing reels are covered by a 1-year limited warranty from the date of original purchase, unless otherwise stated on the product page.

This warranty covers defects in materials or workmanship under normal recreational fishing use.

Proof of purchase is required for all warranty claims.

What Is Covered

If your reel has a confirmed defect related to materials or workmanship, ReelUp Fishing may offer one of the following solutions depending on the case:

  • Replacement parts
  • Repair support
  • Replacement with the same or equivalent model
  • Partial or full refund when another solution is not practical

Each case is reviewed individually based on the issue, product condition, purchase date, and available replacement options.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or improper care
  • Damage caused by saltwater corrosion without proper cleaning or maintenance
  • Damage caused by drops, impact, or accidents
  • Unauthorized modifications, disassembly, or repairs
  • Lost parts, lost packages after confirmed delivery, or stolen items
  • Cosmetic wear that does not affect normal function
  • Consumable items such as soft baits, hooks, snaps, split rings, line cutters, packaging, or tackle box wear from normal use

If you are not sure whether your issue is covered, contact us and we will review it fairly.

Damaged, Defective, or Incorrect Items on Arrival

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos or video of the issue
  • Photos of the packaging if the package was damaged
  • A brief description of the problem

After reviewing the issue, we may offer a replacement, refund, partial refund, replacement parts, or another reasonable solution depending on the case.

Please do not send any item back before contacting us. If a return is required, we will provide return instructions.

How to Submit a Warranty or Support Claim

To submit a warranty or product support claim, contact us at:

Email:
servicecenter@reelup.net

Please include:

  • Your order number
  • Purchase date
  • Product name
  • Photos or video showing the issue
  • A short explanation of what happened

Our support team will review your case and reply within 24–48 hours on business days.

Shipping Costs for Warranty Cases

Please contact us before sending any product back.

Depending on the issue, product condition, purchase date, and location, ReelUp Fishing may provide replacement parts, replacement products, repair guidance, or another support solution without requiring a return.

If a return is required, we will provide instructions. Return shipping responsibility will be reviewed case by case.

Out-of-Warranty Support

If your product is no longer covered by warranty, we may still be able to help.

Depending on product availability, we may offer:

  • Replacement parts at a reasonable cost
  • Repair guidance
  • Paid replacement options
  • Product troubleshooting support

Contact us with your order number and product details, and we will let you know what options are available.

Important Notes

This warranty applies only to products purchased directly from ReelUp Fishing or authorized ReelUp sales channels.

Warranty coverage may vary depending on the product type, product condition, purchase date, and destination country.

This warranty does not replace any rights you may have under applicable consumer protection laws in your country or region.

Our Commitment

ReelUp Fishing is committed to clear product information, fair support, and practical fishing gear that works in real conditions.

We do not claim that every issue is covered, but we do promise to review customer problems carefully and respond with a reasonable solution whenever possible.