Warranty & Product Support | ReelUp Fishing
ReelUp Fishing stands behind the fishing gear we sell. This page explains what we cover, what we do not, and how to reach us if something is wrong with your order.
Last updated: August 31, 2026
Damaged, Defective, or Incorrect Items on Arrival
This applies to every product we sell.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at servicecenter@reelup.net.
Please include:
- Your order number
- Clear photos or video of the issue
- Photos of the packaging if the package was damaged
- A brief description of the problem
We will replace the item or issue a refund. You do not pay return shipping in these cases, and in most cases we do not require the item to be sent back.
Please do not send anything back before contacting us. If a return is required, we will provide instructions.
Change-of-Mind Returns
Separate from warranty and damage claims, most items can be returned within 30 days of delivery if they are unused, unopened, and in the original packaging. Return shipping for change-of-mind returns is paid by the customer.
Full details are on our Shipping & Returns page and in our Refund Policy.
Coverage for Current Products
We currently sell the Backup Tackle Kit and the Backup Kit Refill. These are covered by the arrival policy above and by our 30-day return policy. They do not carry a separate extended warranty, because they are made up of consumable and terminal components rather than mechanical parts.
If something in your kit arrives broken, missing, or not as described, contact us within 7 days of delivery and we will replace it or refund it.
1-Year Limited Warranty for Reels — Legacy Purchases
We no longer sell fishing reels. The reel line has been discontinued and is not available at reelup.net. This section applies only to reels purchased from us before they were discontinued.
Those reels remain covered by a 1-year limited warranty from the date of original purchase, unless otherwise stated on the original product page. Discontinuing the line does not end that coverage — it remains valid for the full warranty period of every reel already purchased.
The warranty covers defects in materials or workmanship under normal recreational fishing use. Proof of purchase is required for all warranty claims.
What is covered
If your reel has a confirmed defect related to materials or workmanship, we may offer one of the following depending on the case:
- Replacement parts
- Repair support
- Replacement with the same or equivalent model, subject to remaining availability
- Partial or full refund when another solution is not practical
Each case is reviewed individually based on the issue, product condition, purchase date, and available replacement options. Because the line is discontinued, a refund or partial refund may be the only workable option in some cases.
What Is Not Covered
Warranty coverage does not include:
- Normal wear and tear
- Damage caused by misuse, abuse, or improper care
- Damage caused by saltwater corrosion without proper cleaning or maintenance
- Damage caused by drops, impact, or accidents
- Unauthorized modifications, disassembly, or repairs
- Lost parts, lost packages after confirmed delivery, or stolen items
- Cosmetic wear that does not affect normal function
- Consumable items such as soft baits, hooks, snaps, split rings, fishing scissors, packaging, or tackle box wear from normal use
Consumable items are still covered by the arrival policy above if they reach you damaged, defective, or incorrect.
If you are not sure whether your issue is covered, contact us and we will review it fairly.
How to Submit a Warranty Claim
Email servicecenter@reelup.net with:
- Your order number
- Purchase date
- Product name
- Photos or video showing the issue
- A short explanation of what happened
We will review your case and reply within 24–48 hours on business days.
Shipping Costs for Warranty Cases
Please contact us before sending any product back.
Depending on the issue, product condition, and purchase date, we may provide replacement parts, a replacement product, or repair guidance without requiring a return.
If a return is required and the claim is approved, we cover the return shipping cost.
Out-of-Warranty Support
If your product is no longer covered by warranty, we may still be able to help. Depending on availability, we may offer:
- Replacement parts at a reasonable cost
- Repair guidance
- Paid replacement options
- Product troubleshooting support
Contact us with your order number and product details, and we will let you know what options are available.
Important Notes
This warranty applies to products purchased directly from ReelUp Fishing at reelup.net or through an authorized ReelUp Fishing sales channel.
Coverage may vary depending on product type, product condition, and purchase date.
This warranty does not replace any rights you may have under applicable consumer protection laws in your country or region.
Our Commitment
We do not claim that every issue is covered. We do commit to reviewing every case, telling you clearly what we can and cannot do, and replying within 24–48 hours on business days.