Refund policy
Order Protection & Resolution Policy
Last Updated: June 22, 2025
At ReelUp, we are committed to delivering high-quality fishing gear and a reliable shopping experience.
Due to the nature of our products and international shipping logistics, we currently do not support returns for change-of-mind purchases. However, we fully support our customers in cases where products arrive damaged, defective, or incorrect.
If any issue occurs with your order, please contact us and we will work with you to provide a fair and appropriate solution.
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Order Issues (Damaged, Defective, or Incorrect Items)
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery
Email: servicecenter@reelup.net
Please include:
• Your order number
• Photos or videos showing the issue
We will review your case and provide an appropriate solution, which may include:
• Free replacement
• Partial refund
• Full refund (if applicable)
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Lost Packages
If your package is lost in transit or significantly delayed, please contact us.
We will investigate with the carrier and provide a solution, including reshipment if necessary.
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Return Policy
We currently do not support returns for reasons such as change of mind or incorrect selection. However, if there is any issue with your order, we encourage you to contact us and we will do our best to assist.
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Processing of Refunds
If a refund is approved:
• Refunds will be issued to the original payment method
• Processing time: 5–10 business days
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Contact
For any questions, please contact:
servicecenter@reelup.net
Response time: 24–48 hours
Our goal is to ensure every customer has a positive experience. Depending on the situation, we may offer:
• Replacement items
• Partial refunds
• Full refunds (when applicable)
Each case is reviewed individually to provide the most suitable resolution.
Business Information
ReelUp is an online-based fishing gear store serving customers worldwide.
Business Location:
Tokyo, Japan
Customer Support:
servicecenter@reelup.net