Refund policy
Returns & Refund Policy
Last Updated: August 31, 2026
ReelUp Fishing wants you to be satisfied with your order. This policy explains how returns, damaged items, and refunds are handled.
30-Day Returns
You may return most items within 30 days of delivery for a refund, provided the item is unused, unopened, and in its original packaging.
To start a return, email servicecenter@reelup.net with your order number. We will reply with return instructions. Please do not ship items back before contacting us, as unannounced parcels cannot be processed.
Return shipping for change-of-mind returns is paid by the customer. Once we receive and inspect the item, your refund is issued to the original payment method.
For hygiene and safety reasons, opened or used soft baits, hooks, and terminal tackle cannot be returned.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at servicecenter@reelup.net.
Please include:
- Your order number
- Photos or a short video showing the issue
We will replace the item or issue a refund. You do not pay return shipping in these cases, and in most cases we do not require the item to be sent back.
Lost or Significantly Delayed Packages
If your package is lost in transit or significantly delayed, contact us with your order number and tracking number. We will investigate with the carrier and arrange a replacement shipment or a refund.
Processing of Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Contact
For any questions, please contact servicecenter@reelup.net.
We respond within 24–48 hours on business days.
Each case is reviewed individually so we can provide the most suitable resolution.
Business Information
ReelUp Fishing is an online fishing gear store serving customers in the United States and Japan.
Business Location:
Saitama, Japan
Customer Support:
servicecenter@reelup.net