Contact Us | ReelUp Fishing

Need help with an order, shipping, tracking, product question, or after-sales support? Contact ReelUp Fishing and our support team will help you.

For faster support, please include your order number when contacting us about an existing order.

Customer Support

Email:
servicecenter@reelup.net

WhatsApp:
+81 80-3363-6587

Response Time:
Within 24–48 hours on business days

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM JST

Email is monitored outside business hours and every message receives a reply, whatever your time zone.

What We Can Help With

  • Order status and tracking updates
  • Shipping and delivery questions
  • Damaged, defective, or incorrect items
  • Product questions before ordering
  • Returns, refunds, and after-sales support
  • Backup tackle kit and fishing gear inquiries

Returns, Damage, and Refunds

Most items can be returned within 30 days of delivery if they are unused, unopened, and in the original packaging. Email us first and we will send return instructions — please do not ship anything back before contacting us.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will replace it or issue a refund at no cost to you.

Full details are on our Shipping & Returns page.

Before You Contact Us

If you are contacting us about an existing order, please include:

  • Your order number
  • The email address used at checkout
  • A short description of the issue
  • Photos or video if the item arrived damaged, defective, or incorrect

This helps us review your case faster and provide a clearer solution.

Business Information

Business Name:
ReelUp Fishing

Business Location:
Saitama, Japan

Website:
https://reelup.net

ReelUp Fishing is operated as an online fishing gear store. We do not operate a physical retail storefront.

U.S. orders ship from our warehouse partner in Texas, with tracked delivery in 2–5 business days across the contiguous United States after dispatch.

We are responsible for customer orders, product support, and after-sales service for purchases made through our official website. Full business details are on our Business Information page.

Our Support Promise

Every message gets a reply from a person, normally within 24–48 hours on business days. If we cannot resolve something immediately, we will tell you what we are doing about it and when to expect an update.

We do not use automated responses to close support requests.