Contact Us | ReelUp Fishing
Need help with an order, shipping, tracking, product question, or after-sales support? Contact ReelUp Fishing and our support team will help you.
For faster support, please include your order number when contacting us about an existing order.
Customer Support
Email:
servicecenter@reelup.net
WhatsApp:
+81 80-3363-6587
Response Time:
Within 24–48 hours on business days
Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM JST
What We Can Help With
- Order status and tracking updates
- Shipping and delivery questions
- Damaged, defective, or incorrect items
- Product questions before ordering
- Warranty and after-sales support
- Backup tackle kit and fishing gear inquiries
Before You Contact Us
If you are contacting us about an existing order, please include:
- Your order number
- The email address used at checkout
- A short description of the issue
- Photos or video if the item arrived damaged, defective, or incorrect
This helps us review your case faster and provide a clearer solution.
Business Information
Business Name:
ReelUp Fishing
Business Location:
Tokyo, Japan
ReelUp Fishing is operated as an online fishing gear store. We do not operate a physical retail storefront.
We are responsible for customer orders, product support, and after-sales service for purchases made through our official website.
Our Support Promise
ReelUp Fishing aims to provide clear, fair, and practical support for anglers worldwide.
Whether you need help with a tracking update, a product question, or a support claim, we will review your message carefully and respond as soon as possible.